Privacy Policy

Dual Tide Group (Pty) Ltd ("Dual Tide Group", "we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). This policy explains what information we collect, how we use it, and the rights you have as a data subject. By using our website or engaging our services, you consent to the processing of your personal information as described in this policy.

Personal information you provide to us may include: your name and contact details; company name, industry and registration details; project or enquiry details you share with us; and any other information you voluntarily provide.

Information we collect automatically may include: IP address, browser and device information; pages visited, time on page and referral source; and cookies used to operate and improve this website (see "Cookies" below).

We use personal information to:

• Provide and manage our services and respond to enquiries
• Communicate with you about your project, quotation or account
• Comply with legal, tax and regulatory obligations
• Improve our website, services and client experience
• Send marketing communications, where you have consented
• Protect our legal rights and interests

We process personal information on one or more of the following grounds:

• Performance of a contract or engagement with you
• Compliance with a legal obligation
• Our legitimate business interests, balanced against your rights
• Your consent, where required

We do not sell or rent personal information. We may share information with:

• Service providers and professional advisors who support our operations (for example, accounting, legal or IT services)
• Portfolio companies within the Dual Tide Group, where necessary to deliver a service you have requested
• Regulators and law enforcement, where required by law
• Third parties, with your explicit consent

We implement reasonable technical and organisational measures to protect personal information, including access controls, secure storage, and staff awareness of data protection obligations. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website may use cookies to operate correctly and to understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect some website functionality.

Under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of personal information, where legally permissible
• Object to the processing of your personal information
• Withdraw consent, where processing is based on consent
• Lodge a complaint with the Information Regulator

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, including to meet legal, accounting, or reporting requirements. Project and financial records are typically retained for 5 to 7 years.

Our Information Officer is responsible for ensuring compliance with POPIA and for handling requests relating to your personal information.

• Information Officer: TODO, confirm name with client
• Email: privacy@dualtidegroup.co.za

If you believe your personal information has been processed unlawfully, you have the right to lodge a complaint with South Africa's Information Regulator:

• Email: complaints.IR@inforegulator.org.za
• Website: www.justice.gov.za/inforeg
• Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors without the consent of a parent or guardian.

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.