Terms & Conditions

Dual Tide Group (Pty) Ltd ("Dual Tide Group", "we", "us", "our") is an operating and investment holding group. We provide construction, installation and infrastructure development services directly, and hold shareholdings in portfolio companies, including Revival Consolidated Projects, Tsundzuxo, and C&N Pinnacle, that provide related construction, supply chain and financial advisory services. Where a project is delivered by a portfolio company rather than by Dual Tide Group directly, this will be made clear to you before work begins.

Our direct services include but are not limited to:

• Roads & infrastructure development
• Mechanical, electrical and plumbing (MEP) systems
• Steel structures, fabrication and erection
• Comprehensive security systems
• Related construction and installation services

All project estimates provided are based on initial discussions and assessments. Final quotations are subject to:

• Detailed site inspections and assessments
• Material availability and market prices at time of procurement
• Project scope and specification finalisation
• Access and site conditions
• Any unforeseen circumstances or requirements

Quotations are valid for 30 days unless otherwise specified. Changes to project scope may result in adjusted pricing and timelines.

As a client, you agree to:

• Provide accurate information about your project requirements
• Ensure site access is available as agreed
• Obtain any necessary permissions or approvals for work on your property
• Make timely payments as per the agreed schedule
• Communicate any changes or concerns promptly
• Review and approve work at agreed milestones

Payment terms are outlined in individual service agreements and may include:

• Deposit requirements prior to project commencement
• Progress payments based on project milestones
• Final payment upon project completion and sign-off
• Payment for any additional work or variations

Invoices are due within 7 to 14 days of issuance unless otherwise agreed. Late payments may result in project delays.

Project timelines are estimates based on normal working conditions and expected circumstances. Delays may occur due to:

• Weather conditions affecting outdoor work
• Material availability and supply chain issues
• Site conditions or unforeseen circumstances
• Changes to project scope or specifications
• Third-party dependencies or approvals

We will communicate any significant delays and work to minimise their impact on project completion.

We are committed to delivering quality workmanship on all projects. Our work is performed with attention to detail and industry best practices. We encourage clients to:

• Review work as it progresses
• Communicate any concerns promptly
• Participate in final inspections and sign-off

Any defects in workmanship will be addressed as outlined in our service agreement or warranty terms.

We stand behind our workmanship. Specific warranty periods and coverage vary by service type and are outlined in individual service agreements. General provisions include:

• Workmanship warranty for agreed periods
• Coverage for defects arising from our installation
• Exclusions for third-party damage, misuse, or normal wear and tear
• Warranty claims process as outlined in your service agreement

To the maximum extent permitted by applicable law, Dual Tide Group shall not be liable for:

• Indirect or consequential damages
• Loss of profits or business opportunities
• Damages arising from factors beyond our reasonable control
• Issues resulting from inaccurate information provided by the client

Our total liability shall not exceed the amount paid for the specific service in question.

We maintain appropriate insurance coverage for our operations. Details of coverage can be provided upon request. Clients are encouraged to maintain their own insurance for their property and assets.

Any disputes arising from our services shall first be addressed through good faith negotiations between the parties. If a resolution cannot be reached, either party may pursue remedies as provided by South African law.

Either party may terminate a service agreement with appropriate notice. Upon termination:

• The client pays for all work completed up to termination
• Any deposits or materials procured may be non-refundable
• Outstanding invoices become immediately due

Any designs, drawings, or specifications provided by Dual Tide Group remain our intellectual property unless otherwise agreed. Clients may use these for the intended project but not for reproduction or third-party use without permission.

We collect and process client information to provide our services. By engaging our services, you consent to:

• Collection and storage of project-related information
• Communication regarding your project
• Processing of information as necessary for service delivery

We do not share client information with third parties except as necessary to deliver services or as required by law. See our Privacy Policy for full details on how we process personal information under POPIA.

These terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any legal proceedings shall be subject to the jurisdiction of South African courts.

We reserve the right to update these terms as our business evolves. Continued engagement with our services after changes constitutes acceptance of the updated terms. Material changes will be communicated to active clients.